Passenger Rights

Your protection under UK Regulation 261/2004 (UK261)

We ensure every traveller departing from or arriving into the UK or EU is protected under current passenger rights legislation. These rights cover flight delays, cancellations, and denied boarding.

When uou are covered?

You’re protected when:

• You hold a confirmed booking and check in on time.
• Your flight departs from the UK or EU, or arrives into the UK/EU on a UK/EU airline.

Your Entitlements

1. Flight Delays

If your flight is delayed:

• 2+ hours → meals, refreshments, and free communication.
• 3+ hours → compensation up to £520, unless caused by extraordinary circumstances.
• Overnight delay → hotel accommodation and transport.
• 5+ hours → option to cancel and receive a full refund.

2. Flight Cancellations

You are entitled to:

• Full refund or re‑routing to your destination.
• Compensation up to £520, depending on notice period and flight distance.
• Meals, communication, and accommodation if stranded.

3. Denied Boarding

If you’re denied boarding due to overbooking:

• Immediate compensation.
• Choice of refund or alternative flight.
• Care and assistance at the airport.

Extraordinary Circumstances

Airlines are not required to compensate if disruption is due to:

• Severe weather or natural disasters.
• Political unrest or security risks.
• Airport or air‑traffic‑control strikes.
• Bird strikes or runway closures.

How to Claim

• Submit your claim directly to the airline.
• Keep all receipts for meals, hotels, and transport.
• If the airline refuses compensation, escalate to the UK CAA or TTIO’s support team for assistance.

Commitment

• ATOL Protected
• IATA Accredited
• Transparent refund and re‑routing process
• 24/7 customer support