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Passenger Rights (UK & EU Regulations)

As an air traveller departing from or arriving in the UK or EU, you are protected by UK Regulation 261/2004 (previously EU261). These rights cover flight delays, cancellations, and denied boarding.

When Are You Covered?

  • You have a confirmed booking.
  • You checked in on time (typically at least 45 minutes before departure).
  • Departing from the UK or EU, or
  • Arriving into the UK or EU on a UK/EU airline.

Your Entitlements

1. Flight Delay

If your flight is delayed 2 hours or more, depending on distance, you are entitled to:

  • Meals and refreshments
  • Free communication (calls/emails)
  • Hotel accommodation if overnight delay

Delays over 3 hours may qualify for compensation up to £520, unless due to extraordinary circumstances.

2. Flight Cancellation

You are entitled to:

  • A full refund or re-routing
  • Compensation up to £520
  • Meals, communication, and accommodation if necessary

3. Denied Boarding

If you’re denied boarding due to overbooking, you are entitled to:

  • Immediate compensation
  • A choice of refund or alternative flight
  • Care and assistance at the airport

Extraordinary Circumstances (No Compensation)

Airlines are not required to compensate if the disruption is due to:

  • Severe weather
  • Political unrest or security risks
  • Airport or air traffic control strikes
  • Bird strikes or runway closures