Passenger Rights (UK & EU Regulations)

As an air traveller departing from or arriving in the UK or EU, you are protected by UK Regulation 261/2004 (previously EU261). These rights cover flight delays, cancellations, and denied boarding.

When Are You Covered?

• You have a confirmed booking.
• You checked in on time (typically at least 45 minutes before departure).
• Departing from the UK or EU, or
• Arriving into the UK or EU on a UK/EU airline.

Your Entitlements

1. Flight Delay

If your flight is delayed 2 hours or more, depending on distance, you are entitled to:

• Meals and refreshments
• Free communication (calls/emails)
• Hotel accommodation if overnight delay

Delays over 3 hours may qualify for compensation up to £520, unless due to extraordinary circumstances.

2. Flight Cancellation

You are entitled to:

• A full refund or re-routing
• Compensation up to £520
• Meals, communication, and accommodation if necessary

3. Denied Boarding

If you’re denied boarding due to overbooking, you are entitled to:

• Immediate compensation
• A choice of refund or alternative flight
• Care and assistance at the airport

Extraordinary Circumstances (No Compensation)

Airlines are not required to compensate if the disruption is due to:

• Severe weather
• Political unrest or security risks
• Airport or air traffic control strikes
• Bird strikes or runway closures