please contact our customer care department on
E-mail : cc@ticketstoindia.co.uk
Phone no : (0044) 208 518 9100

Passenger Rights (UK & EU Regulations)
As an air traveller departing from or arriving in the UK or EU, you are protected by UK Regulation 261/2004 (previously EU261). These rights cover flight delays, cancellations, and denied boarding.
When Are You Covered?
- You have a confirmed booking.
- You checked in on time (typically at least 45 minutes before departure).
- Departing from the UK or EU, or
- Arriving into the UK or EU on a UK/EU airline.
Your Entitlements
1. Flight Delay
If your flight is delayed 2 hours or more, depending on distance, you are entitled to:
- Meals and refreshments
- Free communication (calls/emails)
- Hotel accommodation if overnight delay
Delays over 3 hours may qualify for compensation up to £520, unless due to extraordinary circumstances.
2. Flight Cancellation
You are entitled to:
- A full refund or re-routing
- Compensation up to £520
- Meals, communication, and accommodation if necessary
3. Denied Boarding
If you’re denied boarding due to overbooking, you are entitled to:
- Immediate compensation
- A choice of refund or alternative flight
- Care and assistance at the airport
Extraordinary Circumstances (No Compensation)
Airlines are not required to compensate if the disruption is due to:
- Severe weather
- Political unrest or security risks
- Airport or air traffic control strikes
- Bird strikes or runway closures